Policies

Please review the following policies carefully before making any booking or purchasing any service through our platform. These policies apply to all cruise bookings, travel reservations, and insurance-related services.

1. Booking Policy

All bookings, including cruises, flights, holiday packages, and insurance plans, are subject to availability at the time of confirmation.

A booking is considered confirmed only after:

• Successful payment (full or partial), and
• Official confirmation issued by our platform or service provider

Customers must provide accurate personal and identification details as required by airlines, cruise operators, or insurance providers.

2. Payment Policy

Payments can be made using the available methods listed on our platform.

• Some services may require an advance deposit
• Remaining balance (if applicable) must be paid before the travel or policy start date
• Failure to complete payment within the specified timeline may result in cancellation of the booking

3. Pricing Policy

Prices for cruises, flights, travel packages, and insurance plans are dynamic and may change without prior notice.

• Fares depend on availability, demand, season, and provider pricing
• Final price is confirmed only at the time of booking confirmation
• Additional charges such as taxes, airport/port fees, baggage fees, or policy charges may apply and may not always be included in the base price

4. Cancellation Policy

Cancellation terms vary depending on the service provider:

• Cruise lines, airlines, and insurers each follow their own cancellation rules
• Cancellation requests must be submitted through our support channels or platform
• Certain bookings may be non-refundable or partially refundable based on fare or policy type

Cancellation charges may apply as per provider rules.

5. Refund Policy

Refunds, if applicable, are processed according to the respective service provider’s policies.

• Processing time may vary depending on the provider and payment method
• Service charges, convenience fees, and transaction costs may be non-refundable
• Insurance claim refunds (if any) are subject to insurer approval

6. Modification Policy

Changes to bookings such as travel dates, passenger details, cabin class, or insurance coverage are subject to availability and provider approval.

• Modification fees may apply
• Some bookings or policies may not allow any changes after confirmation

7. Travel & Documentation Requirements

Customers are responsible for ensuring they carry valid documents, including:

• Passport and visas (for international travel)
• Identification documents required by airlines or cruise operators
• Any insurance-related documents if applicable

Failure to present correct documentation may result in denied boarding or service rejection without refund.

8. Health, Safety & Insurance Conditions

Travelers must comply with all health, safety, and regulatory requirements set by relevant authorities and service providers.

• Vaccination, testing, or medical clearance may be required depending on destination
• Insurance coverage is subject to the terms and conditions of the insurance provider
• We strongly recommend purchasing travel insurance for all bookings

9. Itinerary & Service Changes

Service providers reserve the right to modify schedules, routes, coverage, or itineraries due to:

• Weather conditions
• Operational requirements
• Government regulations
• Safety concerns

Such changes are beyond our control and are governed by the respective provider’s policies.

10. Liability Policy

We act solely as an intermediary platform for bookings and do not operate airlines, cruise lines, or insurance services.

We are not responsible for:

• Service disruptions
• Delays or cancellations
• Claim decisions by insurers
• Quality of services provided by third-party operators

All disputes must be addressed directly with the respective service provider.

11. Travel Insurance Advisory

We strongly recommend all customers purchase travel insurance to protect against:

• Trip cancellations or interruptions
• Medical emergencies
• Travel delays or disruptions
• Loss of baggage or personal belongings

12. Policy Updates

We reserve the right to modify or update these policies at any time without prior notice. Updated versions will be published on this page and will take effect immediately upon posting.

⚠️ Important Notice

Always review the terms, fare rules, and policy documents of the respective airline, cruise line, travel provider, or insurance company before confirming any booking or purchase.